Return and Refund Policy
Thank you for purchasing from Pepe Ceylon (Pvt) Ltd. We take pride in providing authentic Ceylon spices and herbs that are carefully sourced, freshly packed, and delivered with quality assurance. Your satisfaction is important to us, and this policy outlines the terms for returns and refunds.
By placing an order with Pepe Ceylon, you agree to the following conditions.
Return Eligibility
Return Eligibility
Due to the perishable nature of spices and herbs, returns are only accepted if:
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The product was delivered damaged, contaminated, or expired.
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The wrong item was sent.
Requests for return or refund must be made within 7 days of delivery. Products that have been opened, used, or tampered with after delivery cannot be accepted for return due to hygiene and food safety standards.
Product Condition for Return
Returned items must be in their original, unopened packaging, with all seals, labels, and containers intact. Please include proof of purchase or the original invoice when making a return request.
Refund Process
Every batch of spices and herbs undergoes thorough inspection before dispatch. However, if an issue arises with your order:
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You will be informed if a replacement or refund is approved.
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Refunds will be processed after the returned item is received and verified by our quality control team.
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Online payments will be refunded to the original payment method used during purchase.
Please allow 5–7 business days for the refund to reflect after approval.
Return Shipping
Customers are responsible for return shipping costs unless the product was received in a damaged or incorrect condition. We recommend using a reliable courier with tracking to ensure safe return delivery.
Product Unavailability or Order Cancellation
If a particular spice or herb becomes unavailable or fails to meet our quality checks before dispatch, your order may be cancelled. You will be notified immediately, and a full refund will be issued for prepaid orders.
Policy Updates
Pepe Ceylon may revise or update this Return & Refund Policy when necessary to reflect changes in regulations or business practices. All updates will be posted on our official website.
Your Consent
By using our website or placing an order, you acknowledge that you have read and agreed to our Return & Refund Policy.
Contact Us
If you experience any issue with your order or have concerns about a product, please reach out to us:
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Email: info@pepeceylon.com
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Phone: +94 711 680 796
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Address: No:86, Kalulandayaya, Raththanapitiya, Monaragala