Shipping Policy
At Pepe Ceylon, we’re committed to delivering the finest Ceylon spices and teas to your doorstep quickly and transparently. A clear Shipping Policy helps you know exactly what to expect—so there are no surprises around delivery timeframes or costs.
1. Order processing times
-
We process most orders within 1–2 business days (Monday–Friday, excluding public holidays).
-
Orders placed on weekends or holidays ship on the next business day.
2. Shipping costs
-
Domestic standard shipping: $5.00 flat rate (free on orders over $75).
-
Expedited domestic shipping: starts at $15.00.
-
International shipping: rates calculated at checkout based on weight and destination.
3. Domestic and international shipping options
-
Domestic:
-
USPS First-Class (3–7 business days)
-
USPS Priority (2–4 business days)
-
UPS Ground (2–5 business days)
-
-
International:
-
DHL Express Worldwide (3–7 business days)
-
USPS International Economy (7–21 business days)
-
-
Tracking numbers are emailed as soon as your order ships.
4. Potential service interruptions
-
Delays may occur due to extreme weather, carrier issues, customs inspections, or peak‐season volume.
-
We cannot control carrier delays but will help file claims if needed.
-
Customers are responsible for any import duties or taxes on international shipments.